Contents: chapters & sections

The Future Intranet

1. The front-door intranet  
2. The team-oriented intranet  
3. The people-focused intranet
4. The real-time intranet
5. The place-independent intranet

Intranet Maturity Today

Stage 1- the early period
Stage 2 – the ambitious period
Stage 3 – the mature period
Preparing the future

Strategies & Management

Defining strategies
The process
Ownership models
Decision-making bodies
The intranet manager
Integration into “business as usual”

Workplace Web – the business angle

Finding information
Efficiency
Teams & collaboration

Workplace Web – the people angle

Enabling people
Connecting people
Collective thinking

Workplace Web – enterprise angle

Enterprise transformation
The senior manager voice

Social Media

Changing concerns
Emerging benefits
Policies  
Stories from implementers  
Measuring impact
Twitter on the horizon

Measurement

Usage indicators
Adoption indicators
HR indicators
Workforce coverage indicators
Awareness & satisfaction indicators
Time-saving indicators
Cost-saving indicators
Core business indicators
Communicating measurement results

Branding the intranet

Views and firsthand experiences

From the Trenches

Stage 1: Obstacles and overcoming them
Stage 2: Obstacles and overcoming them
Stage 3: Obstacles and overcoming them

The Future Intranet Manager

Views and firsthand experiences

Zoom on Special Segments

Large organizations: what’s specific
Small organizations: what’s specific
Public and private sectors

Appendices

Participating organizations: profiles
Participating organizations: list
2009 Survey topics
Network Partners
About NetStrategy/JMC